Average Handling Time, Bad Bank Service, When was the last time you called your bank’s customer service line? If you’re like most Canadians, it wasn’t exactly a warm, fuzzy experience. You were probably shuffled around, put on hold, and when you finally spoke to a representative, they couldn’t wait to get you off the phone. Sound familiar? It’s not that the people answering don’t care—it’s that the system they work under is built to prioritize the bank’s bottom line, not your financial well-being.

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